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VIRTUE’s Personal  Data (Privacy) Policy & Statement

Privacy Policy Statement


We are committed to safeguarding your privacy and ensuring that your Personal Data is protected.  This Privacy Policy Statement explains the types of Personal Data we collect and how we process and protect that data.


We shall keep your Personal Data confidential and shall ensure that our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of your Personal Data comply with the laws of Hong Kong.



Personal Information Collection Statement


In order for you to become our user and/or for us to provide services to you, it is necessary for you to provide us with your personal information. If you are unable or unwilling to provide us with complete and correct basic personal information, we may not be able to admit you as our user or we may not provide or continue to provide to you our services.



Source of information


Information provided by you when you register an account with us or when you modify account details post registration.

When you request an on-demand delivery services, information included:

Name, phone number, company name, address, payment details or other information you provide.


Use of your Personal Data


You agree that the Personal Data you provide to us and all information relating to the use of Our App and/or Our Website may be used and retained by us for:


  • processing your application as a Registered Customer;

  • providing you with our services;

  • the normal management, operation, and maintenance of Our App and/or Our Website;

  • providing you with communications from us

  • designing new or improving existing services provided by us

  • investigation of complaints or suspicious transactions;

  • prevention or detection of crime;

  • disclosure as required by applicable laws and/or rules;

  • statistical analysis and/or research;

  • enabling us to discharge or comply with usual practices and/or customs in our business sector;

  • other purposes related or incidental to all or any of the above purpose

Analytics and Advertising Services Provided by Others


We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use our Services, as well as when you visit other online sites and services..



Protecting your Personal Data


We maintain appropriate technical and organizational measures to protect the Personal Data you provide to us against accidental or unlawful destruction, loss, alteration, authorized disclosure of, or access to your Personal Data.


Our Website may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content contained on those websites.  Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide.  You should exercise caution and look at the privacy statement for the website(s) you visit.



Browsing information collected from you (Cookies)


We use cookies and similar technologies to collect data about you when you visit the Our Website and our other related websites (“Sites”). Cookies are files that store information on your computer hard drive or browser that mean that we can recognise that you have visited our Sites before. We use cookies to give you the best possible experience on our Sites, by evaluating the use of our Sites and reviewing your browsing, personalizing your website experience, evaluating website activity on our Sites and generally making our Sites easier to use.


The types of data we may collect from you when you visit the Sites include: 

  • information about the type of browser you use;

  • details of the web pages you have viewed;

  • your IP address;

  • the hyperlinks you have clicked; and

  • the websites you visited before arriving at our Site.


You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate all of the functions and services of our Sites.






Your rights in relation to your Personal Data


You have the right to:

  • check whether we hold any of your Personal Data;

  • access your Personal Data held by us;

  • require us to correct any Personal Data which is inaccurate;

  • ascertain our policies and practices (from time to time) in relation to Personal Data and the type of Personal Data held by us;

  • opt out from receiving direct marketing materials from us at any time.


Any request in relation to the above shall be in writing (sent by post or email) and addressed to:


Virtue  -  Customer Service

No.1, 16/F., Yip Fung Ind. Bldg.,

7 Sheung Hei Street,

San Po Kong, KLN.


Email address :


For enquiries, please contact Our Customer Hotline, which can be found on Our Website or Our App.

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